by Richard J. Alley
disclaimer: Each online section of the Healthcare Year in Review is taken from the larger Healthcare feature from Inside Memphis Business' December-January issue
Regional One Health
After nearly a year of extensive renovations and upgrades, Regional One Health completed work on its new East Campus in early 2016. Located at 6555 Quince Road, near Kirby and 385, the East Campus is part of Regional One Health’s focus on the population health concept of providing access to the right level of care at the right time to help individuals better manage their health. The East Campus is a “medical neighborhood” where individuals can utilize multiple outpatient services in one location rather than driving to different locations on different days. The building and services were designed with the patient experience and convenience in mind.
The East Campus houses a multispecialty care site which offers patients the opportunity to see multiple providers in the same space including internal medicine, cardiology, endocrinology, and rheumatology. The space makes use of new technology including tags with an RFID chip to track where patients, staff, and equipment are located in the space. A color-coded board at the nurses’ station helps track movement and equipment to improve patient flow and wait times.
Additional medical specialty services in the building include urology, urogynecology, minimally-invasive OB/GYN, and reproductive endocrinology. The East Campus also houses the Center for Rehabilitative Medicine, a fully equipped imaging center, and an outpatient pharmacy. All of these services under one roof provide a one-stop shop for patients looking for a modern and convenient experience for their care.
In May, Regional One Health announced its new Center for Innovation, which embraces unconventional ideas and provides space for Regional One Health and its partners to come up with illuminating insight that fundamentally challenges the way healthcare is delivered.
“The nation’s healthcare system as a whole is resistant to change,” says Reginald Coopwood, M.D., president and CEO of Regional One Health. “Our desire, whether it’s a product or service delivery or whatever we look at, is to be disruptive to the normal healthcare environment.”
The Center for Innovation is a collaborative environment where partners such as Regional One Health employees, physicians, entrepreneurs, and others work together exploring new ideas to answer some of healthcare’s most challenging issues — to reduce costs, improve efficiency, improve health outcomes, and engage patients.
“We are a gateway, rather than a gatekeeper,” says Scott Vogel, Center for Innovation executive director. “If you have a solution to offer that’s going to improve the care of patients, or improve costs, or even get patients more engaged in their healthcare, then we want to see it.”
In November, Regional One Health launched a new online tool that helps patients seamlessly access care with Regional One Health physicians. This service facilitates online appointment making with participating providers at Regional One Health East Campus and Harbor of Health. On this online tool, individuals can see doctors’ schedules in real time, along with qualifications, verified patient reviews, photos, and additional tools for selecting providers who best fit their needs. Patients can then choose an open timeslot and instantly schedule their own appointment with just a few clicks.
“Regional One Health recognized the need for improved access for patients. We have created a better patient experience, giving power to the patients and improving access to our system,” says Susan Cooper, chief integration officer and senior vice president of ambulatory services. “The need for access is clear. Consumers want convenience. This convenient and improved access can lead to better clinical outcomes for patients.”
West Cancer Center
With the opening of its 123,000-square-foot location last November, 2016 marked yet another year of tremendous growth — and expansion — for West Cancer Center. A partnership fueled by collaboration and a commitment to community, the new facility has served as a tangible manifestation of the shared initiative among the three partners — West Clinic, Methodist Healthcare, and the University of Tennessee Health Science Center (UTHSC) — to deliver the most comprehensive, innovative, and compassionate care to patients across the Mid-South.
“Our East Campus location on Wolf River Boulevard provides another accessible point of care to the more than 35,000 patients we see each year,” says Erich Mounce, CEO of West Cancer Center. “However, this facility is but one component to a critical focus of our partnership — to bring the most innovative cancer care and treatment to our patients, all on their home front. That means ensuring we have multiple locations throughout the region that allow patients to receive the care they need, while staying close to home.”
West furthered this commitment through the addition of new locations in Collierville and West Memphis, as well as the expansion of the faculty. This year alone, West has welcomed 11 new, highly specialized physicians to its network of care. This exponential growth signifies not only a critical demand from an ever-expanding patient population, but also marks the partnership’s continued commitment to bring the nation’s foremost leaders in the delivery of cancer care and research to the Mid-South.
“Through our partnership, we are on a collective mission to combine the foremost experts in patient care, research, and education in order to provide the best possible treatment for our patients,” says Lee Schwartzberg, M.D., FACP, executive director of West Cancer Center. “This includes not only recruiting the brightest minds to join our mission, but also to continuously push ourselves to work side-by-side with each other across specialties and disciplines to ensure our patients receive a tailored treatment plan for their unique diagnosis.”
This commitment to collaborative care is the foundation of the new Margaret West Comprehensive Breast Center, formed this year when the Methodist Breast Center and The West Clinic Comprehensive Breast Center joined forces to create this cohesive breast health platform. Named through a multimillion dollar gift by Jack and Betty Moore in honor of William H. West, M.D., founder of West Clinic, the Comprehensive Breast Center combines the region’s foremost breast experts to deliver a full suite of services for the complete management of breast health including screening and diagnostic mammography, surgical consult, and breast procedures. In addition to its location within the 7945 Wolf River Boulevard facility, the Margaret West Comprehensive Breast Center also provides screening and wellness services at two satellite locations — one within the Methodist Diagnostic Center on Union Avenue in Midtown, and another site on Germantown Road.
From the announcement of its Radiation Oncology Residency Program and continued expansion of education programs to the FACT accreditation of the Blood & Marrow Transplant Program and reaccreditation under the QOPI Certification Program, 2016 marked a year of tremendous growth under the West network of care. However, according to Kurt Tauer, M.D., FACP, chief of staff at West Cancer Center, the partnership mission remains unwavering: To deliver the most innovative, comprehensive, and compassionate care to patients across the Mid-South. “We have made tremendous strides with our partners, but we have much more work to do,” he says. “This year represents another step on our journey to provide world-class cancer care and treatment, right here in Memphis.”
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